Service & Engagement Team Leader

Service and Engagement Team Leader

The pay range per hour is $20.50 - $34.85. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

The role of a Service and Engagement Team Leader can provide you with the skills and experience of: guest service fundamentals, experience building a guest first team culture and driving loyalty programs; guest engagement; problem solving and resolution; retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies; planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals; leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent.

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences; lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards; lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions; understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day; support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.

This may be the right job for you if: you enjoy interacting and helping others - including guests that shop our store and fellow team members you work with; you thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success; you are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). But, there are a few skills you should have from the get-go: high school diploma or equivalent; must be at least 18 years of age or older; previous retail experience preferred, but not required; lead and hold others accountable; ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team; manage workload and prioritize tasks independently and with a team; welcoming and helpful attitude; effective communication skills; capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.