Marketplace Operations Analyst

Target Plus Marketplace Performance Analyst

Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.

In this role, you will employ data analysis skills coupled with analytical reasoning skills to study partner performance data and develop actionable insights to aid partners to improve their performance on the Target Plus marketplace. You will also study guest returns, perform analyses and derive actionable insights for internal business teams as well as Target Plus partners to reduce the rate of guest returns.

Primary Responsibilities

• Lead and drive projects to reduce cycle time of return disputes processing to elevate partner experience
• Apply descriptive statistics to identify opportunities that affect financial loss to Target
• Collaborate with cross functional teams to develop frameworks and routines to assess areas to reduce controllable expenses for Target Plus
• Influence product decisions to improve efficacy and efficiency in return dispute management to elevate partner and team member experience
• Independently analyze and articulate actionable insights to reduce guest returns
• Partner with category management, onboarding and data analytics teams to develop action plans to reduce return rates
• Participate in cross functional discussions and influence decisions to reduce guest returns
• Provide weekly reports along with actionable insights on returns and return disputes
• Collaborate with cross functional teams to gather data required to prepare partner scorecards
• Create partner performance improvement plans to improve partner performance
• Track and report partner performance improvements against defined plans on a monthly basis
• Gain subject matter expertise and ensure that external and internal knowledge articles are updated in a timely fashion
• Drive Six Sigma and A3 quality improvements projects focused on delivering business value
• Use SQL and Domo to extract reports, perform analyses and derive actionable insights and report the same to Minneapolis leaders and stakeholders

Requirements

• Graduate or post graduate or engineering degree in a field of international business, supply chain or vendor management
• At least 4 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
• Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
• Methodical and organized in planning and execution
• Strong problem solving and logical reasoning abilities
• An understanding of statistical theories and practice
• Expert MS Excel and MS PowerPoint skills
• Ability to analyze data using MS Excel and Domo
• Strong interpersonal, verbal, presentation and written communication skills
• Able to manage multiple priorities, and work with speed and accuracy