Sales Support Associate III

Sales Support Associate III

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

CASH WRAP:

Greeting the customer with a smile and with eye contact and offering your name

Interact genuinely and naturally with the customer

Read cues and determine customers' needs

Conduct email/name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add-ons and sell gift cards

Maintain cash and POS media accurately and in compliance with Coach policy

Create lasting impression by genuinely thanking customer and provide reason to return

Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons/transfers, verifying store information is correct

Communicate all discrepancies to Store Management

Process shipment/transfers according to Coach standards and timeframes

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Shift/organize product in the stockroom; react to sell through and make room for new product

Manage stock levels/product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled

Maintain Company Loss Prevention standards

SALES FLOOR:

Regularly analyze sales floor to assess replenishment needs

Replenish sales floor/assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Upkeep housekeeping standards

Competencies required:

Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.