Service Manager - Crane Club Members Lounge New York

Tao Group Hospitality Front-of-House Supervisor

Tao Group Hospitality offers competitive benefits for all full-time, salary team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Mobile Device Reimbursement ($75/month)
• Annual Discretionary Incentive Eligible (prorated for any partial fiscal year)
• Time off & much more!

Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Essential functions of the position include, but are not limited to:

• Anticipate and accommodate the needs of the guests.
• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
• Responsible for the scheduling of assigned departments.
• Participates in growth opportunities and team member development of all front-of-house team members.
• Regulates all POS functions requiring a manager's approval.
• Assists with job performance reviews.
• Addresses and resolves guest and team member concerns.
• Responsible for reconciling end-of-shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised team members.
• Possesses in-depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised team members.
• Communicates clearly and concisely with heart-of-house team members during service.
• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
• Ensures the replacement or repair of all breakage and damage of equipment or furniture.
• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/or complete additional tasks as assigned.

Education/working knowledge:

• Minimum 3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

Skills/physical demands/work environment/schedule:

• Must have strong problem-solving skills.
• Excellent written and verbal communication skills required.
• Ability to work under pressure and meet deadlines.
• Must have good positive energy throughout the day.
• Must be able to read the computer monitors and print legibly.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to move quickly through work and set the pace in the office.
• Must be able to push and lift up to 40 lbs.
• Small to medium office environment.
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment.
• 5-30% Local Travel (United States).
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume.
• May work extended hours.
• Regular shifts, evening and/or weekend shifts, and holiday work may be required.
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
• Ability to maintain a high level of confidentiality.

Ability to handle a fast-paced, busy, and somewhat stressful environment.