Bathroom Attendant - Silver Lining New York

Nightlife & Daylife Team Member

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

Observe the guests, ensure their satisfaction with their experience at Tao Group, speak to management for prompt action to be taken if you note any dissatisfaction amongst the guests around the restaurant.

Essential functions of the position include, but are not limited to:

• Aim to give the best possible service, in the least obtrusive manner
• Maintain the safety and security of the restaurant/bar premises as a priority
• Inform our guests about any upcoming events at Tao Group
• Keep the restrooms and exterior hall environment clean, tidy, and presentable
• Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area
• Welcome guests with an appropriate greeting, i.e., "good afternoon madam, good evening sir"
• Open bathroom doors for guests upon arrival and departures if possible
• Ensure appropriate language is used when speaking to guests, use guidelines issued during training
• Listen to and understand guests' inquiries, take notes if necessary
• Assist and/or complete additional tasks as assigned
• Perform all assigned duties as detailed in your opening, afternoon, and closing checklists
• Assist in cleaning any spillages and wet floors when required
• Ensure the bathrooms are clean and functional before, during, and after operational hours
• Clean mirrors, toilets, floors, and empty trash bins regularly throughout shift
• Perform regular bathroom inspections to ensure cleanliness at all times
• Monitor and respond to inappropriate guest behavior by getting management and security involved immediately
• Open bathroom doors for guests and escort or direct them to the appropriate bathroom
• Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers, and toilet tissue
• Monitor counters for excess water; wipe counters as needed
• Notify management and/or maintenance of any issues such as broken toilets or sinks
• Update the order sheet on a daily basis
• Ensure that "Wet Floor" signage is used on rainy days, adjacent to any spillage and during cleaning hours
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc

Training requirements:

• Tao Group Hospitality in-venue bathroom attendant training

Education/working knowledge:

• Minimum 1 year bathroom attendant experience preferred
• Previous experience in a high-volume restaurant/nightclub/lounge preferred

Skills / physical demands / work environment / schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment