Manager Service Desk

Manager Service Desk

Talan is an international group of consulting and technology expertise that accompanies and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For more than 20 years, Talan advises and supports companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

With a Research and Innovation Center, Talan places innovation at the heart of its development and intervenes in the fields of technological changes such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and SMEs in a committed and responsible approach.

By placing "Positive Innovation" at the heart of its strategy, Talan is convinced that it is by being at the service of humans that technology amplifies its impact on society as a whole.

Job Description

Define the IT support strategy and roadmap, in line with business and IT needs.

Supervise daily activities, ensure compliance with SLA/KPI, manage the budget and ensure optimal customer satisfaction.

Pilot external providers and promote collaboration with internal teams.

Deploy innovative tools and solutions to improve efficiency and user experience.

Ensure compliance with ITIL standards, cybersecurity rules, and governance best practices.

Qualifications

7+ years of experience in IT support, including 3+ years in team management.

Expertise in defining strategy and managing international service desk.

Mastery of ITSM tools.

Ability to manage external suppliers and partners.

Fluent in French and English.

Experience in a high-end or luxury environment is a plus.