Specialized Operations Support - Remote Eligible

Specialized Operations Support

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let's be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

Join our dynamic Specialized Operational Support (SOS) team as a fully remote, 1099 contractor and experience unparalleled flexibility and freedom. Since September 2021, our SOS program has been perfect for individuals from various backgrounds, including stay-at-home parents, college students, and career changers. From assisting clients with health insurance plan selection to handling issue tickets, you'll engage in diverse and rewarding tasks that keep your workday interesting and fulfilling. You will have a minimum hourly commitment of 20 hours a week with the potential to flex up to 40 hours a week. This role offers an exciting chance to explore the health insurance industry while contributing to our mission of improving the system.

Responsibilities:

• Serve as the kind and knowledgeable voice for the client
• Navigate our platform to help customers choose a health plan
• Act as the frontline support team for employees navigating their amazing new benefits to help them select the best health plan.
• Research details and costs for employees with high-health needs and take extra steps to ensure the right plan has been chosen
• Research application issues by reviewing accounts, calling insurance carriers, and communicating with our clients as needed
• Input client information in a timely and accurate manner to ensure carrier deadlines are met
• Create Excel documents if needed for special projects
• Research health plans, doctor networks and prescription costs
• Submit Insurance applications

Requirements:

• Ability, willingness, and comfort to engage with customers
• Exceptional attention to detail and ability to multi-task
• Able to prioritize customer and/or vendor issues and escalate or solve with urgency
• Familiarity working with web-based tools such as CRM tools like HubSpot or other payment processing forms
• Excellent written, proofreading, and verbal communication skills
• Must be detail oriented, organized and have the ability to multitask
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• Must have access to a reliable computer and strong wifi connection
• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred

This is a 1099 seasonal contract at $20/hr