IP Network Support Engineer - Services

IP Network Support Engineer - Services

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

We are looking for experienced IP Network Support Engineers to join our Network Operations Center L2 & L3 resolver teams. The roles will be working on our key managed services customers worldwide as well as the delivery and support of the Public Safety Network (PSN). This is a significant project, building a modern, secure national digital Land Mobile Radio network for emergency services across New Zealand.

Reporting to the SMC, NOC, or L3 Managers depending on your specific role, and based at our head office in Christchurch, your primary responsibility will be to ensure the optimal performance, security, and reliability of our IP network infrastructure.

This position requires a deep understanding of network protocols, hardware, and software, along with strong trouble shooting skills to resolve complex network issues promptly. Additionally, you will be responsible for proposing and developing operational, maintenance and provisioning procedures to ensure the customer networks consistently meet customer needs and service levels.

This role will involve:

• Provide IP network troubleshooting and incident management, including routing, switching, VPN, firewall, and connectivity issues across multi-vendor environments
• Maintain detailed and accurate technical documentation and reports in alignment with ITIL-based IT Service Management (ITSM) processes
• Conduct Site Acceptance Testing (SAT) to validate network and radio communication systems prior to full deployment.
• Facilitate knowledge sharing and training sessions for our L1 Service Desk Team, ensuring smooth escalation processes and effective incident handling
• You will be responsible for ensuring our L1 Service Desk Team have KBA's and Triage Process's in place to meet our resolutions rate and SLA's.
• As part of your role, you will be required to support and transfer knowledge to peers in the L2 & L3 resolver teams.
• Performing the provisioning of all IP related equipment.
• Providing post-implementation support for network faults / outages.
• Providing direct input into critical examination of solution design, debugging, upgrades, patching, remote configuration and correcting faults and designs.

This role will require you to be part of an on-call roster. To find out more about the role, please download the full position description from the bottom of this page.

To be successful in this role, you will have a Bachelor, Postgraduate, or other appropriate tertiary level NZQA approved qualification, as well as be a Cisco Certified Network Professional or equivalent. A Nokia NRS qualification is also preferred.

In addition, we are looking for candidates who have experience with the following:

• Provisioning, managing and supporting IP networks (including provisioning of DMR equipment).
• Firewall provisioning and operation.
• Performance monitoring and capacity planning.
• Implementation of service overlay technologies including IPSEC, GRE, MPLS, VRF, and VPLS.
• Implementation of underlay network technologies including MPLS, RSVP, and SR.
• Implementation of routing protocols OSPF, ISIS and BGP.
• Experience with Nokia NFM-P, and Nokia SAR devices is also preferred.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

• We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
• We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
• We recognise your commitment to long service benefits.
• We balance work with fun through our active social club!

If you are looking to take that next step in your career and are ready to work for a high performing organisation alongside talented people who take pride in delivering great results, apply now with your CV and cover letter!

Applications will be assessed as they are received, and your CV will be held unless you contact us to request this be removed. Applications will close Sunday 7th September 2025.