FOOD Service TEAM Member

Food Service Team Member

As a Food Service Team Member you will assist with front line food preparation procedures. This position also wipes tables, maintains a clean dining room and parking lot.

Personal Requirements, Skills, and Abilities:

• Some high school courses preferred.
• Must be clean, neat and well groomed.
• Must have good interpersonal communication skills to work with customers and other employees.
• Must have good hearing to work with customers and fellow employees and to work the drive through when necessary.
• Must be honest.
• Must be able to follow verbal and written instructions and read recipes.
• Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures.
• Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
• Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees.
• Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
• Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
• Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness.
• Must be able to count money and give change correctly.

General Responsibilities:

• Ensure customer satisfaction by providing quick, efficient service and quality products.
• Provide excellence in quality, service and cleanliness.
• Provide consistent product portions.
• Maintain knowledge and operation of all equipment.
• Follows and abides by all safety rules, policies, and procedures.

Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision.

Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures.

Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment.

Key Activities:

• Quickly prepares customers' orders according to specifications and with the highest possible quality.
• Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
• Operates cash register.
• Assists with front line preparation procedures.
• Operates kitchen equipment as needed.