Service Champion

Service Champion

Position Title: Taco Bell Service Champion Department: Taco Bell Operations Prepared By: Human Resources Location: Honolulu, HI

Purpose: Performs a variety of duties which may include the duties of a Register Person, Drive-Thru Cashier, Oven Prep - Cook, Foodline Preparer, Receiving & Stocking, and Lot Person.

Key Accountabilities

Register Person Essential Functions:

• Responsible for providing quick and efficient service to customers.
• Greets customers and takes their food and beverage orders.
• Accurately records customer's orders into register and computes the amount of the bill.
• Serves drinks from dispensing machines or makes and serves hot drinks from water heater or coffee maker.
• Places items on tray or in take-out containers.
• Checks orders to ensure that guest is receiving a complete and correct order.
• Informs kitchen staff of shortages or special requests.
• Collects payment from guest and makes change.
• Helps with preparation of food in kitchen.
• Helps with getting back up food on line
• Washes dishes.
• Informs manager of stock levels.
• Restocks drink station/supplies, paper.
• Checks supplies in counter area - napkins, taco sauce, and condiments, and restocks items to ensure a sufficient supply throughout shift.
• Wipes off front counter with cleaning solution and clean cloth. Keeps counter and floor clean at all times.
• Cleans and restocks dining room.
• Takes trash out to dumpster.
• Performs long-term maintenance on sidewalks, walls, and equipment.
• Sweeps and keeps exterior lot clean at all times throughout the shift.

Drive-Thru Cashier Essential Functions:

• Greets guest through use of electronic communication equipment, receives order and keys into electronic POS device and communicates total to guest.
• Assembles beverages and accompanying condiments to fulfill order.
• Collects payment from guest and return proper change.
• Ensures that order is correct and proper, condiments are passed out and guest is thanked.
• Ensures that drive-thru station is fully stocked and maintained to clean and sanitary conditions.
• Demonstrates ability to work with others to meet or exceed service time, quality and accuracy standards.

Lot Person Essential Functions:

• Receives assignment from Manager In Charge at the start of shift.
• Maintains cleanliness and sanitation of dining room including all tables, chairs, support bars, floors, windows, and trash receptacles.
• Cleans and restocks dining room condiment bare with condiments, napkins, straws, taco sauce (if applicable), etc.
• Cleans and restocks drink station with ice and lids as needed.
• Cleans and restocks restroom facilities with soap, toilet tissue and paper towels. Empties trash containers, cleans walls, doors, basin, mirrors, floors and toilets.
• Maintains exterior cleanliness from litter and debris. Checks lighting, windows, landscape, parking lot, sidewalks, trash corral and signage.
• Communicates with manager in charge to maintain cleanliness efficiency and ensures guest satisfaction. This includes assisting guests with trays and opening doors.
• Follows priority sequence on lot checks, should take care of any eye soars first, such as spilled drinks, over flowing trash receptacles, etc.
• Return trays to designated area to be cleaned.

Health and Safety - Self

• Ensures that safety is a priority for all employees. Act in a safe manner and do not put sel or others at risk. Safety is everyone's responsibility.
• Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)
• Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures.
• Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety.

Other Functions: Performs other duties as assigned.

Decision-Making

• Daily restaurant operations
• RBD Group and Pizza Hut Brand strategy, mission and values

Parameters for Success

• Complete all essential functions
• Execute Team Member duties safely
• Trained in compliance
• Guests, in-store operators, operations management

Competencies + Professional Job Profile

• Must be able to perform simple mathematical calculations.
• Demonstrated ability to understand and implement written and verbal instructions.
• Must be able to speak, read, write and understand the primary language used by guests.
• Must be able to communicate clearly, courteously and efficiently with customers.
• Must be able to operate POS devise and electronic headsets.
• Must have general knowledge of basic cash handling procedures.
• Ability to be self-directed and motivated, demonstrating a proactive and innovative approach with a high level of initiative.

Working Conditions

• Minimal hazards.
• General restaurant environment.

Qualifications

• Some high school

Physical and/or Medical Requirements

• Must obtain a Tuberculosis Clearance Certificate.
• Position requires well-paced mobility for periods up to six (6) hours in length.
• Must be able to hear in one or both ears so verbal communication can be received, understood and acted upon.
• Must be able to exercise peripheral vision within a large area.
• Must be able to walk at reasonable pace within environment breadth, clutter, etc. Position requires standing for periods minimum of four (4) hours in length.
• Must be able to bend and lift up to 50 lbs. occasionally and up to 20 lbs. frequently.
• Requires standing and walking for the entire workday.