L1 Tech Support Specialist

L1 Tech Support Specialist

Join Syntronic: Where Your Innovation Shapes the Future

At Syntronic, we don't just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

Who are we?

Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We're not just a company; we're a community of innovators. Our teams work on projects that define the future—from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.

What we're looking for:

We are seeking individuals who want to:

• Collaborate with top-tier clients on transformative, cutting-edge projects.
• Engage with and learn from industry leaders.
• Innovate from concept to completion, ensuring high standards.
• Gain international experience on global projects.
• Thrive in an entrepreneurial environment that supports new ideas.
• Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

What you'll do:

• Communicate effectively in both English and Mandarin (written and spoken) with customers and colleagues to resolve technical issues.
• Take responsibility for Geek+ systems in customer environments, providing fast responses and practical solutions.
• Log, track, and document all incidents in the SS ticketing system.
• Assess incidents by severity and impact to prioritize and escalate issues when necessary.
• Work directly with Level 2 Technical Support on production issues.
• Support Hardware and cross-functional teams in troubleshooting and resolving production issues.
• Maintain and update internal documentation and system knowledge for the support team.

What you'll need to get the job done:

• Bachelor's degree in Computer Science or a related field.
• 1+ year of hands-on IT support or service experience; warehouse operations experience.
• Strong database and SQL skills
• Solid foundation in Linux, networking, and database performance troubleshooting.
• Strong analytical and problem-solving skills with patience and professionalism when working on customer sites.
• Self-driven and customer-focused, with a commitment to achieving customer success.

What will make us REALLY love you:

• Experience with automation, robotics, or warehouse management systems.
• Experience with Crystal Reports.
• Exposure to ITIL processes or formal incident/change management practices.
• Prior experience in a bilingual customer-facing technical support role.

What you'll love about us:

At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

Ready to Shape the Future with Us?

If you're ready to elevate your career and be part of a team that's making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.