Technical Support Engineer

Technical Support Engineer

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You are an intellectually curious, solution-oriented engineer ready to make a real impact in the world of engineering simulation and AI-driven support. You have a strong background in mechanical, aerospace, or computer science domains, and thrive in dynamic, fast-paced environments. Your passion for helping others drives you to deliver exceptional customer experiences, whether solving complex simulation challenges or integrating cutting-edge AI technologies into daily workflows. You are skilled at communicating technical concepts to diverse audiences, ensuring that every customer feels supported and empowered. You bring a blend of technical expertise and interpersonal skills, always eager to learn and share knowledge. Your proactive approach helps you anticipate customer needs, and you never shy away from taking initiative—whether it's troubleshooting issues, suggesting product improvements, or collaborating across teams. You value inclusivity, teamwork, and continuous growth, and you are excited to be part of a community that celebrates innovation and the pursuit of excellence. If you're enthusiastic about leveraging AI, simulation, and collaborative problem-solving to deliver transformative solutions, we welcome your unique perspective and energy. You will be supporting USA customers and would need to work in different time slots. Your working hours will be 12 Noon to 21:00 PM IST. We are open for candidates working from Pune or Bangalore location. Preferred will be Pune as team is based in Pune.

What You'll Be Doing:

• Deploy and utilize the full suite of Ansys Technical Support Toolset, including AI-driven platforms like Ansys Innovation Space and AnsysGPT, to resolve customer engineering challenges.
• Provide technical post-sales support, ensuring customers receive fast, accurate, and relevant solutions to their simulation and integration questions.
• Develop subject matter expertise in Ansys simulation products and applications, staying ahead of industry trends and emerging technologies.
• Create, update, and share technical content for your focus area to empower both customers and internal colleagues with up-to-date information.
• Design, develop, and deploy end-to-end AI solutions, with a focus on leveraging Large Language Models (LLMs) to enhance customer support.
• Conduct testing, debugging, and performance optimization of AI applications, ensuring reliability and scalability for customer-facing tools.
• File defect reports, verify software fixes, and participate in field testing of new product releases to ensure customer requirements are met.
• Collaborate with Sales and Marketing teams to provide expert-level support and insights as needed.
• Promote the use of AI-based technologies to boost engineering support capabilities and customer satisfaction.

The Impact You Will Have:

• Empower customers to maximize the value of Ansys products through expert technical support and guidance.
• Accelerate resolution times and elevate customer satisfaction by harnessing the capabilities of AI-powered support platforms.
• Enable seamless integration of simulation tools into customers' design workflows, driving greater adoption and business growth.
• Shape the evolution of Ansys products by channeling customer feedback and submitting suggestions for product improvements.
• Advance the organization's AI initiatives by deploying innovative solutions that enhance engineering support services.
• Contribute to a collaborative, knowledge-sharing team culture that fosters continuous learning and professional development.
• Support strategic initiatives across business functions, amplifying Synopsys' reputation for technical excellence and customer focus.

What You'll Need:

• BE/BTech in Mechanical/Aerospace Engineering, BS or MS in Computer Science, Engineering, or related field.
• Proficiency in logical problem-solving and analytical thinking for complex technical challenges.
• Strong interpersonal and communication skills; fluency in written and spoken English.
• Organizational and time management skills, with a sense of urgency and accountability.
• Ability to work independently and collaboratively in diverse team environments.
• Experience with relevant Ansys software or other commercial CAE, CAD, EDA, PLM packages preferred.
• Background in foundational AI models and hands-on experience with Large Language Models (LLMs) is a significant plus.
• Knowledge of machine learning, deep learning, and experience developing solutions using Python is advantageous.
• Willingness to travel domestically up to 10% of the time.

Who You Are:

• Customer-focused, empathetic, and committed to delivering outstanding support.
• Flexible and adaptable in fast-changing environments.
• Innovative and eager to leverage new technologies for problem-solving.
• Collaborative team player who values diversity and open communication.
• Continuous learner, always seeking to expand your skills and share knowledge.
• Detail-oriented, organized, and driven to achieve results.

The Team You'll Be A Part Of:

You'll join the Synopsys Customer Excellence team—an enthusiastic group of engineers passionate about simulation, AI, and customer success. Our collaborative culture values innovation, inclusion, and knowledge-sharing. Together, we strive to deliver the highest quality solutions, advance engineering expertise, and drive the success of our customers and Ansys.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.