Customer Support Specialist (emea) - Remote Eligible

Support Specialist

We're looking for a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.

About Synder

Synder is an accounting platform helping accounting professionals and business owners to record, reconcile and recognize online sales and subscriptions. For additional background:

• Alumni of Y Combinator, a leading startup accelerator;
• Alumni of the AICPA accelerator program for accounting innovations;
• Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms;
• Trusted by accountants as a top integration for QuickBooks;
• Spotlighted as "Popular with Businesses in the United States" on the Shopify App Store;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $10B+ worth of transactions were processed by the platform in 2024.

What You'll Do

• Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
• Work in a team environment with a focus on customer satisfaction;
• Provide installation, training, troubleshooting, and maintenance support to customers;
• Write user guides and actively participate in customer behavior research;
• Analyze customer feedback to identify potential problems and improve user experience;
• Manage and resolve difficult customer cases with exceptional communication skills;
• Display initiative, enthusiasm, and professionalism.

What We Expect

• Fluent English, with excellent written and verbal communication skills;
• 2+ years of experience in providing B2B SaaS support;
• Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat & Sun, (including possibility to work the same hours on Sat & Sun with days off on Thu & Fri every two weeks);
• Excellent listening and problem-solving skills;
• Ability to handle complaints and difficult situations in a calm and patient manner;
• Proactivity, initiative, and enthusiasm for personal development.

What We Offer

• Competitive compensation package
• $120 monthly allowance for insurance, sports, or wellness activities
• 10 PTO days + 10 sick leave days annually
• Fully remote setup
• Supportive, collaborative team culture that values initiative and ownership

Our Hiring Process

1. HR Interview
2. Test task
3. Technical interview with the Hiring Team
4. Final interview with the Hiring Manager
5. Reference Check & Offer

Ready to Join?

If you're excited to grow, make an impact, and work with a dynamic international team — we'd love to meet you! Apply now and let's shape the next success story together!