Freight Forwarding Operations & Customer Service Agent

Freight Forwarding Operations & Customer Service Agent

We are a leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Key Accountabilities

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-to-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

Qualifications, Experience and Skills

• Graduate in any field
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service
• Freight Forwarding experience is mandatory

Nearest Major Market: Long Beach

Nearest Secondary Market: Los Angeles

Job Segment: Operations Manager, Logistics, Supply Chain, Supply, Operations