Customer Service Representative (NE)

Customer Service Representative (NE)

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

• Manage file creation and all services associated with freight forwarding and logistics

• Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided

• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing

• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files

• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed

• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files

• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance

• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file

• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

• Fluency in oral & written English is essential

• 2 years' work experience in a high tech customer services and logistics' environment

• Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills

• Responsiveness in dealing with Customer requests

• Attention to detail for billing, process analysis, customer complaints investigations & reporting activities

• Excellent interpersonal skills

• Ability to work as part of a team and assist other team members during peak volume periods

• Experience in carrier network management

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.