✨ About The Role
- The Care Operations Senior Associate will work closely with care teams, patients, and their families to ensure access to clinical and non-clinical services.
- Responsibilities include researching, developing, and improving referral tools for patients.
- The role involves collaborating with insurers to verify benefits and obtain pre-authorizations for diagnostic procedures and treatments.
- Coordinating the scheduling of appointments and maintaining comprehensive records of patient interactions is required.
- The position also includes providing guidance in the development of standard operating procedures and technology support to streamline services.
⚡ Requirements
- The ideal candidate has at least 2 years of experience in patient navigation, insurance coordination, or case management within a healthcare setting.
- A strong understanding of healthcare insurance systems, particularly for complex, long-term treatments, is essential.
- Excellent communication skills are necessary to explain complex medical and insurance information in an empathetic manner.
- A passion for patient advocacy and a problem-solving mindset are crucial for overcoming challenges in accessing care.
- The candidate should be able to work effectively both independently and as part of a multidisciplinary team, including neurologists and insurers.