Customer Service Representative

Customer Service Representative

Are you a standout in customer service, seeking a challenging and rewarding opportunity? Symbiotic Services is recruiting a Customer Service Representative for a well-established leader in the printing industry known for producing top-quality products in cosmetics, personal health care, beverage, food, and dietary supplements markets.

Responsibilities:

• Act as a "Customer Experience Owner" by delivering excellent service and building customer loyalty.
• Document and convey comprehensive customer specifications to appropriate departments efficiently, ensuring profitable and effective execution of customer orders.
• Serve as a liaison between the company and customers to meet expected outcomes, fostering a mutually beneficial business relationship.
• Understand and cater to each customer's unique needs and business environment.

Essential Duties:

• Be the primary representative for assigned customers, enhancing customer loyalty through effective relationship management and handling of daily requests.
• Maintain a customer-focused, professional image by adhering to service-level standards.
• Offer ideas to improve process efficiency and customer satisfaction, aiming for more efficient order management while maintaining quality.
• Manage all customer-related information required to expedite orders, including pricing acknowledgments and customer specification updates.
• Work with team leaders on critical initiatives and support various tasks, including handling complaints and resolving payment issues.

Experience and Education:

• A high school diploma or equivalent is required.
• At least five years of experience in customer service, preferably in the label printing industry.
• Experience with Label Traxx software is highly advantageous.

Benefits:

• Comprehensive benefits package including health, dental, and vision plans; HSA with employer contributions; 401k with company match.
• Generous paid time off including vacation, holidays, and sick leave.
• Additional benefits include life insurance, disability coverage, and more.

Physical Demands:

• This role requires regular sitting and use of hands, frequent walking, and occasional standing. The employee must occasionally lift items up to 10 pounds.

Equal Opportunity Employment:

• Our client is an equal opportunity employer. We base our employment decisions on merit and business needs and are committed to maintaining a diverse and inclusive workforce free from discrimination.
• This role offers an exciting opportunity to make a significant impact in a dynamic environment. Join us in delivering exceptional service and developing meaningful customer relationships!