Deal Operations Manager

Deal Operations Manager

As a Deal Operations Manager, you will take the lead on the most complex or time-sensitive deals on the platform. You will work closely with fund managers, support your teammates when questions come up, and help improve how we work. This is a hands-on role where good judgment, clear communication, and follow-through matter. You will also help shape how we train, review, and scale this function over time.

This role is a good fit for someone who enjoys staying close to the work, but who also wants to play a role in improving the system around them.

What You'll Do

As a Deal Operations Manager, you will:

• Build relationships with our largest and most important customers to execute their deals as smoothly as possible.
• Triage and resolve time-sensitive customer issues—especially those that block deal execution—using judgment, urgency, and clear communication.
• Make fast, responsible decisions in ambiguous situations—and know when to escalate or pull in the right cross-functional partner.
• Identify product and process improvements that will shape the future of our product and our workflow.
• Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers.
• Develop an expert knowledge of our product, our customers, and our industry.
• Support customer-facing projects and product discovery.

About You

• 4-6 years of experience working in deal operations, customer support, fund accounting or a similar role that required accuracy, communication, and time management.
• Excited about working directly with customers, especially when something's urgent.
• Interest and/or familiarity in venture investing and/or back office VC administration.
• Excellent and professional written and verbal communication skills.
• You thrive in fast-paced, customer-facing environments and are energized—not stressed—by helping unblock critical moments in a deal, even when they fall outside the usual schedule.
• Ability to effectively evaluate problems and propose sensible, scalable solutions.
• Comfortable working under pressure and context-switching across dozens of tasks, customers, and workflows in a single day.

Bonus If You Have

• Experience working in a startup, fintech, or investment operations role.
• Exposure to fund administration, deal execution, or compliance workflows.
• Experience mentoring or onboarding team members.

Sydecar's Values

Ownership: We are committed to and proud of our work and growth. We hold ourselves accountable for achieving our goals.

Excellence: We set and exceed ambitious goals through ownership, data-driven decisions, and rigorous execution.

Humility: We value feedback and recognize that growth comes from learning from each other and our experiences.

Win Together: We are driven by a passion for winning and we champion the success of our team members, our customers, and our partners.

Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sydecar will not tolerate discrimination or harassment based on any of these characteristics. Sydecar encourages applicants of all ages.