Community Support Supervisor

Community Support Supervisor

As a Community Support Supervisor for Swope Health, you will lead a team of dedicated professionals to provide support for the people in our community who need it most. As a Community Support Supervisor, you are responsible for supervision of the case management services provided to consumers and families participating in the Community Psychiatric Rehabilitation Program (CPRP). Community Support Supervisor functions include administrative and clinical supervision of a team of Community Support Specialist (CSS), the performance of on-going quality assurance activities, developing strategies for treatment integration and coordination across multiple systems and monitoring the provision of quality care.

Primary Responsibilities

1. Supervise Community Support Services provided by CSSs and is responsible for coordination and integration of services within the community.
2. Provide each CSS weekly supervision, to include at a minimum a detailed review of individual consumer treatment goals and necessary interventions, an assessment of progress toward goals and identification of referral needs.
3. Supervisor shall be readily available when consumer-specific issues requiring supervisory guidance arise.
4. Conduct weekly treatment team meetings with all direct reports and psychiatrist to discuss individual consumer needs and review of requisite documentation.
5. Conduct weekly quality assurance activities including but not limited to a review of written documentation to ensure the quality and appropriateness of service delivery and validation for billing, frequent telephone and/or home visit site checks with consumers (and parents'/caregivers if applicable) to ensure satisfaction with services, and performance of chart audits.
6. Participate in assigned Quality Improvement, Accreditation and Standards, and Risk Management activities and meetings.
7. Provide ongoing training and coaching of CSS relative to their job objectives, standards of performance, clinical best practices and individual development needs.
8. Participate in frequent and ongoing team meetings with peers and CPRP Director and submit requisite quality assurance reports/audits according to established deadlines.
9. Assign clients to specific CSS caseloads.
10. Participate in Swope Health Services Quality Management program, abiding by adopted organizational policies and procedures.

Education/Qualification:

1. Masters Degree in Social work, Nursing, Counseling or related field. LCSW or LPC Preferred.
2. A qualified mental health professional with two years experience in the mental health field, working with the seriously and persistently mentally ill.
3. Two years of supervisory experience.
4. Must possess a valid driver's license and current automobile insurance, with daily access to reliable and registered transportation

About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we have made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day. Swope Health Services supports its team members with: 1. Medical benefits (including a Health Savings Account option), dental and vision 2. 401(k) retirement plan with company match 3. Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability 4. Flexible Spending Account 5. Paid Days Off beginning at 15 days annually, effective the first day of employment 6. Eight annual company-paid holidays; One annual paid personal day 7. Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.