Service Delivery Manager - aircraft Cleaning

Service Delivery Manager-Aircraft Cleaning Services

Contract: Permanent

Location: Manchester Airport

Schedule: 1800 - 0600, 4-on-4-off.

Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further! At Swissport, we're seeking a dedicated Airport Team Manager for an Aircraft Cleaning Department to lead our Western Europe Station Structures. As a key operational leader, you'll report directly to the Swissport Station Manager or Head of Department.

Responsibilities

What You'll Do: In this pivotal role, you'll be responsible for:

• Overseeing all aspects of operational delivery at the airport.
• Ensuring that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
• Striving for safe, profitable, and high-quality operations aligned with customer expectations and corporate objectives.
• Providing direction to a diverse workforce.
• Ensuring day-to-day excellence across the Swissport Team at the station.
• Demonstrating skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.

Safety Leadership:

• Ensure compliance with company rules, procedures, and health and safety guidelines.
• Implement consistent people management practices across the station.
• Monitor the local emergency plan.
• Use active supervision to positively influence employee behavior and foster a strong culture.

P&L Management:

• Meet labour-to-revenue targets as per station requirements.
• Optimize profits and maintain effective cost control.
• Manage attendance and absenteeism in line with cost control measures.

Leadership and Stakeholder Management:

• Establish strong leadership with supervisory staff through excellent communication.
• Handle project management and change management.
• Resolve conflicts and irregularities promptly.
• Build relationships with Trade Union Representatives or employee representatives.

Quality Focus and Operational Efficiency:

• Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
• Monitor and control performance KPIs related to airside activities.
• Maintain administrative and control policies and procedures.

Business Growth and Strategy:

• Demonstrate an entrepreneurial approach to maximize business potential.
• Challenge operational norms to improve performance and drive growth.
• Enhance customer relationships and align new business opportunities with station objectives.

Qualifications

• Previous cleaning or aviation experience is essential.
• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Be a leader who sets the tone and leads by example.
• Can communicate clearly with your people to help them understand Swissport Western Europe direction.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability and agility in order to enable contingency time.
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
• Personal and professional integrity of the highest order
• Excellent organizational abilities, attention to detail, able to prioritize workloads and work effectively to deadlines in a fast-paced complex environment.

Join us at Swissport and be part of shaping the future of aviation operations at Manchester Airport