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Customer Service Agent - PART TIME - Belfast City Airport
Coordinate front-line passenger service from check-in to boarding ensuring smooth operations
Belfast, Northern Ireland, United Kingdom
GBP13
GBP / hour
yesterday
Swissport International
Provides global ground and cargo handling services for airlines, including passenger services, ramp operations, and logistics support.
2 Similar Jobs at Swissport International
Customer Service Agent
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Belfast City Airport
Belfast, Northern Ireland, United Kingdom
GBP13
GBP / hour
Support
About Swissport International
Provides global ground and cargo handling services for airlines, including passenger services, ramp operations, and logistics support.