Customer Service Agent - PART TIME - Belfast International Airport

Customer Service Agent

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

Responsibilities

Key responsibilities include:

• Greeting passengers and providing friendly, professional assistance throughout their journey.
• Assisting passengers with check-in procedures, luggage handling, and boarding processes.
• Handling inquiries and providing accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensuring compliance with airline and airport regulations, including security and safety protocols.
• Collaborating with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolving passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Performing administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications include:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits include:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Employee discounts on retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.