ICT Support Engineer Security
Swisscom
Your Future Starts Here
As an ICT Support Engineer, you will play a central role in ensuring the smooth operation of our IT Security Systems. You will be responsible for the analysis and resolution of incidents and service requests in the 2nd-level support, ensuring compliance with Service Level Agreements (SLAs).
• Monitoring and control of various video management systems (Milestone, Cloud etc.) • Support & Escalation: Support in complex commissioning, fault analysis, and escalation cases • Documentation of operational processes and troubleshooting steps performed • Implementation of updates, security patches, and maintenance to ensure the systems • Independent execution of smaller projects or participation in project business, if operational capacity is available • Occasional assumption of on-call duties
Your Skills
• Degree HF/FH in Informatics, Electrical Engineering, System Engineering or comparable field of advantage • Ideally, a technical background (e.g., Electrician, Telematician, Automation Technician EFZ) • In-depth knowledge of network and server technologies, virtualization, and protocols (e.g., TCP/IP, MQTT) • Analytical and solution-oriented thinking with a hands-on mentality • Independent, structured working style and high reliability • Strong team and communication skills • German as a mother tongue, good English and French skills are advantageous
With us, you have the opportunity to work in one of our offices in Switzerland or from home. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As an employee of Swisscom, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits, and exciting opportunities for professional development.