Inside Sales Representative - Remote Eligible

Exhibitor Success Manager

Join the team at Swapcard fully dedicated to turning exhibitor success into recurring digital revenue for both event organizers and Swapcard.

Your role is simple and strategic at the same time:

You will drive revenue by engaging exhibitors through outbound calls, understanding their needs, and helping them purchase the right upgrades on the Exhibitor Marketplace — our new self-service platform where exhibitors can buy Lead Capture, Lead Qualification, Packages, Ads, and custom extras.

You will become the voice and engine behind this new initiative, transforming exhibitor engagement into measurable ROI.

What you will be doing?

Outbound Exhibitor Engagement:

• Execute structured outbound calling campaigns to pre-qualified exhibitor lists.
• Identify needs, explain value, and guide exhibitors toward the right Marketplace purchase.
• Manage follow-ups until a clear outcome is reached (purchase or decline).
• Handle basic inquiries by email (documentation, guidance, clarifications).

Cross-Functional Collaboration:

• Share recurring feedback with Product, Marketing, CSM, and Ops to improve scripts, messaging, and Marketplace offering.
• Help refine our sales playbooks, cadences, and communication templates.
• Contribute to the continuous improvement of our go-to-market strategy.

Revenue & Relationship Management:

• Track and report on conversion rates, objections, and insights from your conversations.
• Spot cross-sell opportunities and help exhibitors discover features that boost their ROI.
• Ensure a smooth purchasing experience from first touchpoint to activation.

Your Profile:

• 2+ years of experience in sales development, SDR/BDR, customer success, or inside sales, ideally in B2B SaaS or event tech.
• Experience with the events industry is a strong plus.
• Fluent in English (additional languages a bonus - French & Spanish).
• Comfortable and natural on the phone — you enjoy conversations.
• Persistent, resilient, and optimistic: you thrive in a fast-paced environment.
• Self-driven and structured — you know how to manage pipelines and follow-ups.
• Curious and adaptable — you learn new tools quickly and suggest improvements.

Swapcard's Interview Process:

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

1. Screening Interview with a recruiter from our people team.

2. A remote exercise to demonstrate and assess your skills.

3. Manager review with your future reporting manager

4. Leadership review with one of our department leaders

5. Reference check conducted by our people team

6. Offer

Swapcard's Values:

Curious: We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow—what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives.

Value-Driven: At Swapcard, we focus on making each decision count by prioritizing outcomes that create meaningful value for our customers, team members, and partners.

Human: At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community. We're driven by a strong team spirit and a shared goal of building meaningful connections—both through our product and within our team.

Resilient: We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth.

Ownership: At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability. True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust.

Benefits & Reasons to Join Swapcard:

- International team with 40+ nationalities (more on the way!)

- Remote-first policy with headquarters in Paris

- Thriving startup with career growth opportunities

- Open-minded culture that appreciates differences

- Feedback-driven, supportive & curious team with a DIY mindset

- Generous Paid Time Off to ensure you have time for what matters most

- Remote perks designed to optimize your working experience

- In-person social gatherings to celebrate our achievements

- 100% of your health insurance contribution paid by Swapcard

- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)

- Co-working space budget to support remote work in professional environments

- Learning budget to help you develop new and existing skills

- Mental health care initiatives to support your well-being

Equal Opportunity:

Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran