Patient Services Clerk

Job Title

Job Description:

• Excellent benefits including salary packaging • Fitzroy location • Friendly and supportive team environment • Work for one of Australia's leading hospital groups • Permanent position. Full-time and Part-time (32 hours/week) option

About the Role

The Patient Services Clerk is accountable for providing clerical support and facilitating patient management within Clinical Neurosciences. The PSC will be involved in booking appointments, reception duties, delivering customer service of a high standard and providing high level administration assistance to the Neurosciences Consulting Rooms.

This Position Will Include a Wide Range of Duties:

• Handling medical records and patient information, high level administration, dealing with telephone enquiries, filling of medical records, making appointments and liaising with patients, doctors, nurses and other members of the multidisciplinary team.
• Greeting all patients in a polite and efficient manner, collecting referral letters and test results and ensuring these are available for doctors when they see the patient.
• Ensuring efficient and accurate data entry of patient details into PAS. Confirming all appointments by telephone for new patients prior to their appointment.
• Setting up of clinics for the following day as required.

Classifications for This Position Will Range from S2 – HS21 Your Contribution

• Minimum of Year 12 HSC / VCE or equivalent
• Minimum 2 years' experience as a PSC or equivalent in a health service.
• Ability to work in a fast-paced department
• Demonstrated high level communication skills, written and verbal
• Ability to work in a multidisciplinary team and ability to work independently

Current National criminal history check, or willing to obtain What We Offer

• A focus on wellbeing initiatives, with regular events and programs • Confidential, solutions-focused employee counselling • Salary Packaging – Increase your take home pay! • In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks • Regular opportunities for professional development to assist you to reach your career goals

About Clinical Neurosciences is a multidisciplinary unit dedicated to improving the understanding and treatment of neurological disorders. The unit provides a complete clinical and diagnostic service and maintains a strong research focus; principally centred on epilepsy, multiple sclerosis, motor neurone disease and movement disorders.

Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM. SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Both 32 hours and 40 hours per week positions available

Closing Date:

4 October 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

Code of Conduct:

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