IT Service Desk Co - op

IT Service Desk Co-Op

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global transition to a lower-carbon economy.

The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.

Purpose of the Role

As the IT Service Desk Co-op, you will gain hands-on experience in IT support while contributing to broader digital business initiatives that require cross-functional collaboration and user engagement. You will bring strong communication and interpersonal skills, a customer-focused mindset, and solid technical capabilities to support end users and IT infrastructure.

Required Skills and Qualifications

• You are pursuing a degree in a related field.
• You have strong verbal and written communication skills with a collaborative, customer-service mindset.
• You have an ability to present technical information in a clear, engaging manner to diverse audiences.
• You have an understanding of Windows OS, Office 365, SharePoint, Azure services, and basic networking concepts (VLANs, routing, switching).
• You are comfortable engaging with users across departments and translating technical concepts into accessible language.

What Success Looks Like in This Role

• You will provide front-line technical support to end users across the organization.
• You'll assist with server and Active Directory administration.
• You will support network infrastructure including WAN, LAN, firewalls, switches, and access points.
• You will contribute to the implementation and maintenance of backup systems and disaster recovery solutions.
• You will promote and uphold IT security best practices during support and troubleshooting activities.
• You'll collaborate with cross-functional teams to support digital business initiatives.
• You'll create and maintain user-friendly technical documentation and how-to guides.
• You will participate in team meetings and present updates or findings on support trends and improvement opportunities.
• You'll assist in onboarding/offboarding processes, ensuring smooth transitions and clear communication with stakeholders.

Svante is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. All Svante employees share in the responsibility for assuring that, by our personal actions, the policies are effective. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Svante believes in pay equity, fairness and transparency, and so we include a salary range within the job posting. Our salary ranges are determined by role, level, and location. The actual salary offered to the final candidate is based on the salary range shown, and will vary depending on the candidate's relative experience, qualifications, and anticipated level of performance. We assess all candidates individually and strive to offer competitive and equitable compensation packages.