Client Services Representative - Day Heights Veterinary Clinic

Client Services Representative

Day Heights Veterinary Clinic, part of the Suveto network of hospitals, seeks a full-time Client Services Representative to join our team. We are a full-service animal hospital that strives to improve our patient's quality of life in every aspect of their care. We are dedicated to using the most up to date techniques with innovative technology to ensure they receive the highest quality of veterinary care available in Clermont County. We have been providing top-notch veterinary care that our patients deserve for 40 years.

Our mission is to provide high quality medical, surgical, integrative and wellness services to assist our patients in living happier and healthier lives overall.

Our Client Services Representatives provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a full-time position, varying shifts, days and evenings, and weekends are required.

Requirements

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits: Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Day Heights Veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.