Client Service Representative, Rockaway, New Jersey

Client Service Representative

Rockaway Animal Hospital, part of the Suveto network of hospitals, seeks a full-time Client Service Representative to join our team for Day Shifts and Overnight Shifts.

Rockaway Animal Hospital, located in Rockaway, NJ, is a full-service veterinary hospital that's committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery and urgent care.

This is a dynamic position that requires flexibility, compassion, and a strong work ethic. The ideal candidate will have a genuine love for animals, excellent communication skills, and the ability to thrive in a fast-paced environment.

Essential Job Functions

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Available Shifts: Day: 7:45a-1p, 1p – 8p, 7:45a – 8p, rotational weekends including Sunday's and some major holidays.

Qualifications

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software. Experience with Cornerstone a plus.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Rockaway Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.