Patient Services Representative II, Family Medicine

Limited Term Position

Sutter Health is excited to offer a limited term position for 26 weeks. This role serves as the first point of contact for patients entering the medical facility. It is intended for use by positions employed by an outpatient facility. Responsibilities include greeting and checking-in patients, verifying information, scheduling appointments, and updating Electronic Health Record (EHR). The role also involves facilitating intake procedures such as completing healthcare and insurance forms and collecting payments for services. The candidate must gain confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adherence to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering optimal patient care is required. The position may also be responsible for performing specific tasks and/or orienting other staff to the department.

Education: HS Diploma or equivalent education/experience.

Typical Experience: 1 year of recent relevant experience.

Skills and Knowledge:

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient's Protected Health Information (PHI).
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift: Days

Schedule: Full Time

Shift Hours: 8

Days of the Week: Monday - Friday

Weekend Requirements: None

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 40

Employee Status: Limited Term (Fixed Term)

Pay Range: $24.58 to $30.72 / hour

Sutter Health is an equal opportunity employer. EOE/M/F/Disability/Veterans.