Manager, Laboratory Services

Laboratory Manager

Manages and provides operational leadership for outpatient laboratory services, which includes two teams providing service in support of patient care. This position oversees both SMF-North Lab including 6 patient service centers, and the Sutter Surgical Hospital Lab and point of care testing program. Plans and organizes 24/7 operations, acquiring and deploying resources to ensure effective and efficient delivery of laboratory services consistent with applicable laws, standards and regulations. Develops and administers protocols, procedures and practices, ensuring compliance with department, affiliate, operating unit, system standards, and applicable requirements of external agencies. Responsible for recruitment, hiring and ongoing performance accountability of Lab employees. Oversees, and may directly supervise, the day-to-day operations of the Laboratory and is responsible for effective and efficient integration and coordination of the Laboratory team and affiliate operations to properly provide laboratory services. Ensures the effective prioritization of work and resolution of operational issues/problems. Provides local oversight of, and may complete, quality-related activities including training/competency assessment of personnel, installation/verification/maintenance of equipment, quality control of test systems, non-conforming event management, customer satisfaction, lab licensure/accreditation and continual process improvement. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.

Job Description:

Education:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: Biology, Clinical Laboratory Science or Healthcare related field. or equivalent education/experience.

Certification & Licensure:

• CLSL -Licensed Clinical Lab Scientist

Typical Experience:

• 8 years recent relevant experience.

Skills and Knowledge:

• Solid understanding of operations and workflows and how department's process/workflow impacts other department operations.
• Demonstrates understanding of business and operational requirements.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards and regulations.
• Working knowledge and thorough understanding of state/federal/local and/or accreditation standards and requirements as it relations to operations and organization, with the ability interpret and implement applicable standards and requirements.
• Demonstrates understanding of healthcare financial environment.
• Demonstrates ability to develop and manage a budget.
• Understands age specific needs in providing care to patient population served.
• Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
• Knowledge of emerging treads and how it impacts operations.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication, and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates a customer service focus in all decisions and actions.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Working knowledge of wage and hour laws.
• Ability to use essential software and applications associated with the role's duties and responsibilities.

Job Shift: Days

Schedule: Full Time

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $77.70 to $124.32 / hour. The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.