Tech Support Specialist With French & English Language (office - based In Sofia)
Sutherland
Tech Support Specialist with French & English Language (Office-Based in Sofia)
Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages. At Sutherland, you'll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.
As a Technical Support Specialist, you'll assist users of popular consumer electronics and smart home products. Your mission: make tech simple again!
Support customers via phone and email in French and English
Help troubleshoot device and connectivity issues
Guide customers through setup and usage
Provide useful product tips and solutions
Collaborate with a supportive, multilingual team
What We're Looking For
Fluency in French (B2-C1) and English (B2-C1)
Interest in gadgets, tech, or smart devices
Basic understanding of Wi-Fi, routers, or connectivity
A positive, problem-solving attitude
Willingness to work on-site in Sofia
Availability for flexible shifts – we'll find what works best for you!
What We Offer You: Full benefits package, including:
Additional health & life insurance
Meal and gift vouchers
Transportation allowance
Recognition programs & clear career path
Upskilling & career development opportunities
Stylish office with break areas to recharge
Ready to step into the tech world with Sutherland? Apply now and let's grow together!