Sr. Associate - Storage Technical Support Engineer

Sr. Associate - Storage Technical Support Engineer

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

Experience: 1 - 2 years in Storage

Job Type: Full-time

Role: Storage Technical Support Engineer

Employment Type: Full Time, Permanent

Role Category: Storage / Hardware.

Key Skills: Storage Domain, Hardware, NAS, SAN, Storage, System Administration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk fault, Experience in Backup technology, Experience in Windows Servers, VMware.

Responsibilities and Duties:

• Extensive experience and in-depth knowledge of ONTAP 7-mode and C-Mode
• iSCSI/NFS/CIFS/SAN technologies
• Snapmirror, Snap Vault
• NetApp FAS series (7& C Mode) and E series advanced concepts of Data ONTAP
• Strong knowledge of Clustering and High Availability
• Expertise in Configuring and troubleshooting snap mirrors, snap vault
• In-depth knowledge of troubleshooting CIFS and NFS share/ access issues
• Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting.
• Design and implement NetApp storage systems, including installation, configuration, software upgrades, and storage provisioning.
• Upgrades, and maintenance of switches.
• Create and maintain system scripts and programs to support the operations of the storage systems.
• Experience in SAN storage provisioning, LUN masking and zoning all other daily operational tasks on storage are mandatory along with experience on Storage capacity planning, performance analysis, monitoring, and reporting.
• Experience in ServiceNow ticketing tools
• Diagnose and troubleshoot NetApp storage software issues
• Reproduce issues by re-creating scenarios in a lab environment
• Diagnose and troubleshoot TCP/IP networking issues
• Provide Technical Support 24x7 on-call /email/ chat support

A successful candidate will have a strong aptitude for learning new technologies and understanding how to utilize them for creatively solving problems with at least two years of relevant technical experience. He also possesses strong customer service skills and solid written and verbal communication skills.

Qualifications

Required Experience and Qualifications:

• Bachelor's Degree in IT, Computer Science, or other related fields.

• Strong communication and interpersonal skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.