Spotify Customer Service Expert With Dutch And English - Remote Eligible

Spotify Customer Service Expert With Dutch And English

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Job Description

As a Spotify Support Superstar, you'll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include: Assisting users via email and web messaging with their inquiries and concerns Resolving account and payment issues smoothly and efficiently Answering "How to" and FAQ questions with clarity and confidence Troubleshooting and fine-tuning the Spotify experience for our customers

What We're Looking For:

Fluency in Dutch (C1 level) – your words should flow like a great melody Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience Availability to work flexible shifts, including weekends Previous customer service experience – a plus, but not a dealbreaker Excellent communication skills – as smooth as a jazz saxophone solo A positive, problem-solving attitude – even on the toughest tracks

What You'll Get:

Long-term job security with a permanent contract Work from home flexibility Competitive salary package Additional health & life insurance 21 days of paid annual leave Food vouchers & employee discounts Career growth opportunities within Sutherland Ongoing training & learning programs Rewards & recognition programs

Why Join Us? Fully digital employee services 24/7 psychological support program Multisport card (partially covered) Fun corporate events, wellness initiatives & team buildings Corporate social responsibility activities Exposure to global business expertise

If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!