Customer Service Representatives

Customer Service Representatives

Sutherland is a global leader in digital transformation and customer experience management, helping some of the world's most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services. At Sutherland, we don't just offer jobs—we create career journeys. Our people-first culture encourages growth, development, and innovation, making us one of Egypt's Best Places to Work for three consecutive years. We believe in potential, passion, and ambition. Whether you're a student, graduate, career shifter, or simply exploring new opportunities, Sutherland provides the tools, training, and support to help you succeed and thrive. Why Join Us? Work with a global leader in customer experience and digital transformation Enjoy structured career progression and fast-track promotions Access world-class training, wellness programs, and employee benefits Be part of a diverse, inclusive, and award-winning culture Contribute to projects that have a real impact on clients and communities Our Mission: To deliver exceptional digital experiences that empower businesses and enrich the lives of customers around the world. Sutherland Egypt – Where your potential becomes performance, and your career truly takes off.

Job Description

Now Hiring | New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)

Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.

Position: Customer Service Salary: Up to 21,500 EGP net (including 15% KPIs) + upselling Location: New Cairo Full-Time | On-Site English Level: B2 or above

Position: Customer Service (Sales) Salary: 21,500 EGP net during training (including 15% KPIs) Salary: Up to 28,500 EGP net after certification (including 15% KPIs) + sales incentives Location: New Cairo Full-Time | On-Site English Level: B2 or above

Position: Technical Support (Telecom account) Salary: Up to 20,800 EGP (including 15% KPIs) Location: New Cairo Full-Time | On-Site English Level: B2 or above

Position: Technical Support (Telecom account) Salary: Up to 17,500 EGP (including 15% KPIs) + incentives Location: New Cairo Full-Time | On-Site English Level: B2 or above

Position: Sales (Retention B2B) Salary: Up to 23,500 EGP (including 15% KPIs) + incentives Location: New Cairo Full-Time | On-Site English Level: B2 or above

Additional Benefits & Perks:

• Night Shift Allowance: 1,100 EGP monthly • Mental Wellness Support: Access to a dedicated wellness coach + free therapy sessions • Physical Wellbeing: Gym access • Employee Discounts: Exclusive offers and deals

Transportation:

• Transportation is covered both ways inside Cairo and Giza Door-to-door for females (8:00 PM – 6:00 AM) Drop-off within 1 km for males

• Career Growth: Eligibility for promotions after 6 months of joining • Learning & Development: Free access to educational platforms and professional courses

Employee Referral Program: Earn rewards by referring qualified candidates and growing your network within the company.

What We Offer: Respectful & non-toxic work environment Clear career progression & internal promotions Mental health & wellbeing support Company-provided transportation (round trip) Employee recognition programs

Requirements: Only graduates and dropouts (undergraduates accepted if on a gap year, no commitments) English level B2 or above Previous experience is a plus