Associate - Sales And Support Customer Care

Associate - Sales And Support Customer Care

Sutherland specializes in Digital Engineering, offering advanced AI, Automation, Cloud Engineering, and Advanced Analytics solutions. We partner with iconic global brands, providing market-leading technologies and business process excellence. With over 200 patented inventions, we drive digital transformation, optimize business operations, and pioneer innovative solutions through our seamless "as-a-service" model. Our proven strategies and agile execution enable us to engineer digital outcomes for every client we serve.

Job Description

Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication in Mandarin.

Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors' issues.

Builds Platform and business knowledge to better serve Vendors

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions in Mandarin.

Qualifications

HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate.

Additional Information

Requirements:

Proficiency in Mandarin (spoken and written) and English.

Strong communication, problem-solving, and interpersonal skills.

Ability to multitask, work under pressure, and handle difficult situations calmly.