Bilingual Online Support Specialist

Bilingual Online Support Specialist

Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.

This is a full-time (Monday - Friday) position that is located at our headquarters office in Columbus, Ohio. The Bilingual Online Support Specialist will handle a high volume of outbound calls to potential job seekers and respond to incoming customer inquiries through appropriate channels. This role requires maintaining up-to-date knowledge of our services and providing clear, professional assistance to employees and customers. A successful Online Support Specialist will demonstrate strong communication skills, effective time management, and a commitment to delivering excellent customer service. Primary Function:

• Conduct a high volume of outbound calls each day to prospective job seekers, identifying their career interests, answering questions, and connecting them with the appropriate Surge branch office.
• Respond promptly to customer and employee queries via phone, email, live chat, video, and social media channels.
• Provide real-time translation and interpretation support for customer and employee calls and messages as needed.
• Translate internal and external documents to support communication across teams and with customers.
• Escalate serious complaints or issues immediately to the appropriate management personnel.
• Identify recurring issues and share potential solutions or process improvements with management.
• Maintain a professional, polite, and helpful demeanor at all times.
• Collect and share customer feedback with colleagues and departments to support continuous improvement of services.
• Protect and respect client and employee confidentiality at all times.
• Perform other duties as assigned to support the successful operation of the company.

Experience:

• 1 year of experience in customer service is preferred
• Must be able to speak, read and write in English and Spanish
• High school diploma or GED
• Experience using chat/help desk software
• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• Superb written and verbal communication skills
• Must have a positive attitude and remain professional at all times

Surge offers great employee benefits such as:

• Health / Dental / Vision
• Weekly pay
• Discretionary quarterly bonuses
• 401k options
• Holiday pay
• Vacation pay
• Internal referral bonuses
• Gym memberships
• The opportunity to help people find jobs!

Equal Opportunity Employer: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ProfessionalStaffing@surgestaffing.com.