Customer Support Specialist

Customer Support Specialist

Customer Support Specialist | SurePay

Location: Hybrid from Utrecht | Competitive Salary + 8% Holiday Allowance + 8% Benefits Budget | FinTech SaaS | Early-career Friendly

Want to be the steady hand in a fast-moving scale-up?

We're the people behind IBAN-Name Check. The green check mark in your banking app confirming your payment is going to the right person. We've processed over 10 billion checks, helped stop fraud before it starts, and earned the trust of 200+ banks and 300+ corporates across Europe.

We're growing quickly and so is the number of customers who rely on us every day. That's where you come in...

The Opportunity

As our new Customer Support Specialist, you'll be the friendly first point of contact for our customers. Whether it's answering a quick question or flagging a bug to the tech team, you'll make sure every customer gets fast, helpful, and accurate support. But this role isn't just about answering tickets, it's a stepping stone into the broader world of business operations. From managing certificates and RFPs to improving internal processes, you'll get exposure to all sides of a fast-growing tech business. If you've got initiative, structure, and people skills, this is a perfect launchpad.

What You'll Do

• Be the go-to person for our customer support desk, solving inquiries with speed and care
• Monitor alerts, investigate issues, and flag anything that needs attention
• Keep our FAQs and internal documentation clear, useful, and up to date
• Help out with business ops with RFPs, certificate management, release notes, and more
• Spot opportunities to improve how we work and take the lead on small projects
• Work across teams (Sales, Product, Tech) to keep everyone in the loop and aligned
• Deliver service that feels personal, professional, and very SurePay

What We're Looking For

You're someone who loves bringing order to chaos. You like helping people, solving puzzles, and improving things one step at a time. You're organised, proactive, and always ready to roll up your sleeves.

Must-Haves

• A bachelor's or master's degree (HBO or WO) in business, management, data science—or something similar
• Great communication skills in English (extra languages = extra points!)
• A structured, problem-solving mindset. You spot issues before they become problems
• You're proactive, take initiative, and feel comfortable owning your work
• You're a team player who also thrives independently

Bonus Points

• Experience with tools like JIRA, Hubspot, Confluence, or similar
• Previous experience in customer support, service desk, or business ops

What You'll Get

• 8% holiday allowance + 8% personal benefit budget (extra holidays, salary, or training. It's up to you)
• 25 holidays + flexible working hours + hybrid setup
• Travel costs covered (NS Business Card)
• MacBook Pro, iPhone, and everything else you need
• Pension plan
• A fast-moving environment where your work matters from day one
• A super diverse team with 30+ nationalities, Friday drinks, offsites, and fun quarterly meetups

Ready to grow with us?

This isn't a call centre role, it's a launchpad. If you're curious, structured, people-focused, and eager to learn how a fast-growing fintech company runs behind the scenes, this could be your next step.

Apply now or reach out to chat.