Windows Engineer - Remote Eligible

Windows Escalation Engineer

Our client is looking for a Windows Escalation Engineer to join their growing team.

Responsibilities:

• Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
• Analyze and isolate complex problems into a reproduction of the issue
• Able to explain complex technical issues to non-technical people
• Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
• Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
• Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.