Technical Support Specialist

Technical Support Specialist

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. Webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, and revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

We are seeking a skilled and client-focused Technical Support Specialist to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

Key Responsibilities

• Manage the company's IT infrastructure.
• Provide technical IT support to clients.
• Support with the installation and deployment of software as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management to ensure smooth operations and strong client relationships.