Customer Service Representative (project Based) - Remote Eligible

Customer Service Representative

Duties and Responsibilities:

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best-in-class service
• Meet personal/team qualitative and quantitative targets

Please note that this is for a 3-4 month contract only and we prioritize candidates who can start ASAP