Customer Service Representative (CSA) - 002

Customer Service Representative / Client Services Assistant

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

Key Responsibilities:

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets