Business Continuity & Disaster Recovery Engineer

Bc/Dr Engineer

Our BC/DR Engineer will be responsible for maintaining and optimizing large-scale Backup and Disaster Recovery infrastructures, specifically focusing on Veeam Cloud Connect and Zerto, to service the client's Technologies' Resellers and End Users. This position also plays a critical role in business continuity and disaster recovery (BC/DR) planning, infrastructure planning and maintenance, and assisting with escalated customer support requests. The ideal candidate will have a deep understanding of backup and disaster recovery technologies, cloud infrastructure, hyper-scalers (AWS/Azure/GCP), and industry best practices, ensuring operational resilience for our customers.

Primary Responsibilities:

• Manage and maintain a large-scale Veeam Cloud Connect infrastructure that includes Gateways, Proxies, and Scale-Out Backup Repositories
• Administer, maintain, and optimize large Zerto environments, including ZCMs, ZVMs, VRAs, and VPGs, ensuring they meet customer disaster recovery objectives
• Manage and maintain large-scale Veeam Backup for Microsoft 365 environments
• Monitor performance and availability of Veeam and Zerto environments, addressing any potential bottlenecks or issues
• Conduct regular health checks on backup systems, troubleshoot issues, and escalate to higher-level and/or vendor support when necessary
• Ensure system stability by performing timely software upgrades on both Veeam and Zerto platforms

Best Practices Implementation:

• Apply industry best practices for patching and maintaining Veeam and Zerto platforms, ensuring minimal downtime
• Follow established internal management processes, ensuring all critical security patches are applied promptly without disrupting services
• Follow established internal best practices for data backup, replication, and recovery, ensuring data integrity and availability in the event of a disaster

Disaster Recovery Planning:

• Design, implement, and maintain disaster recovery solutions to ensure business continuity for both client's technologies and its customers
• Collaborate with customers to implement tailored disaster recovery solutions that meet their RTOs and RPOs
• Periodically perform internal and/or customer disaster recovery tests to ensure full compliance and effectiveness of business continuity and disaster recovery plans
• Provide technical guidance on disaster recovery strategies using Zerto and Veeam for replication and failover

Customer Support & Escalations:

• Serve as a technical escalation point for the client's front-line support (NOC) for Veeam and Zerto platforms
• Work closely with the client's front-line support team, customers, and vendors directly to troubleshoot and resolve customer backup and disaster recovery issues in a timely and efficient manner
• Escalate complex troubleshooting issues as needed to the client's Level 2 and higher and/or vendor support to ensure a high level of service

Customer Implementations:

• Assist in the onboarding and implementation of new customers, configuring Veeam and Zerto environments as per customer requirements
• Engage with customers to understand their unique needs and provide expert advice on the best solutions to meet those needs
• Provide guidance to both customers and internal teams regarding the use of Veeam and Zerto for disaster recovery

Documentation & Reporting:

• Update existing documentation of internal system configurations, procedures, and issues for internal reference and customer reports
• Assist with generation of client specific documentation and configurations as required
• Generate reports following the client's SOPs on backup performance, incidents, and compliance with recovery objectives