Service Coordinator

Seeking a Service Coordinator for a direct hire opportunity with our client in Baltimore, MD. This position offers full benefits including PTO, Medical, Dental and 401k with a company match! Salary is between $50,000 - $70,000 per year (based on experience).

Responsibilities:

Serve as the first point of contact for all service inquiries.
Provide timely updates, completion photos, and follow-up communication.
Confirm appointments and ensure every customer receives a same-day response.
Prepare and send accurate invoices with supporting documentation.
Review timesheets and job tickets for accuracy.
Track all service work in our systems (Dataforma, Spectrum, CRM).
Identify and forward new sales opportunities to estimators.
Work closely with the Service Manager and field teams to align schedules.
Prepare and review work orders daily to ensure readiness for the next day.
Participate in daily scheduling meetings and update job tracking tools.

Qualifications:

3+ years of experience in administrative, scheduling, or customer service roles preferred.
Experience in the construction or roofing industry is preferred.
Excellent organization and time-management skills.
Clear, professional communication—both written and verbal.
Ability to learn and navigate software platforms (Salesforce, Service Titan, Microsoft Office, etc.).
Bilingual (English/Spanish) strongly preferred.

If you are interested in learning more about this role, please submit your resume for immediate consideration!

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