VIP Account Manager, Team Lead

VIP Account Manager, Team Lead

It's an exciting time to join us! We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

About the Role

This job opening is for São Paulo and Rio de Janeiro. We are looking for an experienced and people-focused Team Leader to supervise and support our Account Managers and Account Executives. This role is responsible for ensuring high service standards for our high-value players while developing the team, improving processes, and aligning day-to-day operations with business goals.

The Team Leader will act as the main point of reference for the team, providing guidance, feedback, and support, while working closely with internal stakeholders to improve performance and player experience.

Key Responsibilities

• Team Leadership: Lead, coach, and support Account Managers and Account Executives, ensuring clear priorities, motivation, and high performance.
• Team Development: Supporting individuals/team in professional and personal development through development, training, and mentoring.
• Performance Management: Monitor individual and team performance, set goals, track KPIs, and provide regular feedback and development plans.
• Operational Oversight: Ensure daily account management activities are executed correctly, efficiently, and in line with company standards.
• Process Improvement: Identify gaps or inefficiencies in workflows and propose improvements to tools, processes, and team structure.
• Player Experience Oversight: Oversee the quality of player interactions and strategies to ensure a consistent and high-quality experience for high-value players.
• Event & Engagement Support: Support the team in planning and executing player events, campaigns, and engagement initiatives.
• Cross-Functional Collaboration: Work closely with Marketing, Product, CRM, Responsible Gaming, and Support teams to align strategies and solve issues.
• Reporting & Insights: Review performance reports, player behavior trends, and team insights to support decision-making and planning.

Qualifications

• Strong leadership, communication, and people management skills.
• Ability to balance operational execution with strategic thinking.
• Experience working with KPIs, reporting, and performance management.
• Previous experience managing teams (preferably KAM/VIP/Support functions) in the iGaming/Betting industry (or similar) an advantage.
• Willingness to attend events and support the team in client-facing activities when needed.

Why Join Us? This is an opportunity to play a key leadership role in a fast-growing iGaming operation. You will directly impact team performance, player satisfaction, and business growth, while helping build a strong, engaged, and high-performing team. This job opening is for São Paulo and Rio de Janeiro.