Customer Support Agent

Customer Support Agent

It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

At Superbet, we're committed to delivering exceptional customer experiences. We believe in building strong relationships with our customers, and we're looking for a Customer Support Agent to help us do just that. If you're passionate about problem-solving and enjoy connecting with people, this is the role for you!

As part of our team, you'll be the voice of Superbet, managing customer interactions across various channels and ensuring that every customer receives the support they need, when they need it. We're looking for someone who understands customer challenges, remains positive under pressure, and communicates clearly and effectively.

What you'll do:

• Respond to inbound and/or outbound calls, emails, and social media channels, live chat inquiries.
• Address customer needs, provide solutions, and offer alternatives to any issues they may face.
• Keep accurate records of all interactions using our call center database.
• Build lasting relationships with customers to encourage loyalty.
• Continuously learn and grow your product knowledge.
• Meet daily targets for service quality, productivity, and customer satisfaction.
• Participate in training to improve your skills and stay up to date.
• Manage social media interactions and third-party review sites.
• Work closely with other teams to achieve outstanding business results.

What we're looking for:

• Strong listening and communication skills—verbal and written.
• Ability to stay organized and work efficiently.
• Flexible mindset and a drive to improve processes and outcomes.
• A keen eye for detail.
• Capability to manage multiple tasks at once and stay on top of deadlines.
• A friendly, empathetic approach to all customer interactions.
• Previous experience in customer support or a call center.
• Medium-level proficiency in English and fluency in Greek.

Please provide us your CV in English.

Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

In 2019, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth. As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).