Customer Service Representative - BDC Associate - Porsche

Customer Service Representative - BDC Associate - Porsche

Join Our Team as a Service BDC Representative at Suncoast Porsche! Are you passionate about the automotive industry and thrive on delivering exceptional customer service? Suncoast Porsche, part of the esteemed Sunset Auto Group in Sarasota, FL, is seeking a dedicated and enthusiastic Service BDC Representative to join our team and be part of our commitment to excellence.

Position: Service BDC Representative Location: Sarasota, FL Pay: $18 - $20 per hour (based on experience)

Key Responsibilities:

As a BDC Representative with our professional Porsche service team, you will be following-up and providing customer service by phone and online to our valued Porsche clients. Some specific BDC duties include:

• Handle incoming and outgoing service calls, emails, and texts to schedule appointments and answer customer inquiries.
• Follow up with customers to confirm appointments, service needs, and ensure a high level of satisfaction.
• Maintain accurate records of customer interactions and service appointments using our CRM system.
• Coordinate with the Service Advisors and Managers to ensure smooth service operations.
• Promote the exceptional customer experience that Suncoast Porsche is known for.

What We're Looking For:

In this role, you will be contacting and handling incoming inquiries from Porsche owners. Automotive knowledge, especially for Porsche, is helpful but not required. The skills we are looking for are:

• Strong customer service, communication, and organizational skills.
• A positive, professional attitude with a focus on customer satisfaction.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computer systems and CRM software.
• Experience in a BDC, call center, or automotive service role is a plus.

About Us:

Suncoast Porsche is proud to be a part of Sunset Auto Group, a family-owned and operated group serving the Sarasota community with a reputation for integrity, honesty, and exceptional service. At Suncoast Porsche, we pride ourselves on our commitment to delivering a world-class experience for both our customers and team members.

Benefits:

Sunset Automotive Group is a stable, family-friendly organization offering outstanding pay and benefits, including:

• Competitive medical, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) retirement plan with company match
• Employee discounts on vehicle service and parts
• Professional development and career growth opportunities

Ready to Accelerate Your Career? Apply today and become an integral part of our growing family!