Senior Service Manager 80 - 100%

Service Manager

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

As a Service Manager you hold overall responsibility for the daily delivery of services in line with the agreed contractual terms and service levels. In this role, you act as the single point of contact (SPOC), representing Sunrise's delivery units to the customer. You ensure the highest standards of customer service while fostering strong, long-term customer relationships.

Your challenge:

• Strengthen enterprise account relationships by managing daily operations effectively
• Enhance customer satisfaction and loyalty through proactive engagement
• Improve service reliability by owning and resolving customer issues end-to-end
• Ensure consistent service quality by defining and maintaining ITIL-based standards
• Provide transparency and accountability with accurate documentation and SLA reporting
• Drive performance excellence by optimizing resources and achieving service targets
• Guarantee SLA compliance and customer success through cross-team collaboration

Your skills:

• Proven experience as a Customer Service Manager in B2B large account settings
• Strong Telecom or IT industry knowledge
• Customer-first mindset with excellent client-facing skills
• Proactive problem-solver with a "get it done" attitude
• Ability to tailor communication from technicians to C-Level
• ITIL certification is a plus
• Excellent multitasking, networking, and communication skills (German & English; other Swiss languages a plus)

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.