Night Auditor – Front Desk/guest Service Agent

Night Auditor – Front Desk/Guest Service Agent

Accommodates guests of the hotel and Night Audit duties by performing the following:

Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Answers and routes calls as appropriate; takes guest messages with accuracy

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows, registration cards, reservation cards, and property walks

Answers inquiries pertaining to hotel services; registration of guests; and travel directions

Assists with sales and marketing efforts as directed by the general manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass on log

Follows hotel's property specific night auditor checklist

Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well as swimming pool area gates

Runs end of day night audit reports in hotel's PMS system

Sends in required reports to corporate office

Leaves copies of required reports in general manager's box

Delivers express check-out receipts

Sets up breakfast bar in the morning according to brand standards and under direction from general manager

Makes sure front desk, lobby and common areas are clean and organized

Performs laundry functions as directed

All other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance

Teamwork - Contributes to building a positive team spirit

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment

Organizational Support - Follows policies and procedures including but not limited to, dress code policies

Adaptability - Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality - Is consistently at work and on time

Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan

Initiative - Asks for and offers help when needed

Planning/Organizing Prioritizes and plans work activities; Uses time efficiently

Professionalism - Treats others with respect and consideration regardless of their status or position

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality

Quantity - Meets productivity standards; Completes work in timely manner

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.