Customer Service Executive – Clean Cook & LPG Gas

Customer Service Executive – Clean Cook & LPG Gas

Locations: Arusha, Tanzania

About the Role: The Customer Service Executive – Clean Cook & LPG Gas will ensure delivering timely and efficient help to Sun King customers in Kenya. You will be the first point of contact for customers seeking assistance with Clean Cook and LPG products, ensuring their concerns are addressed quickly and professionally. You'll also play a key role in helping new market rollout activities by providing feedback from the frontline.

What You Would Be Expected To Do:

• Handle inbound and outbound customer communications across multiple channels (calls, SMS, email, WhatsApp).
• Answer inquiries related to product usage, payments, installations, and service requests.
• Escalate unresolved or critical issues to supervisors and relevant departments.
• Record and update customer interactions in CRM tools with accuracy and clarity.
• Provide first-level troubleshooting and educate customers on safe and effective product use.
• Monitor customer satisfaction and proactively follow up to ensure resolution.
• Provide trends, common issues, and customer insights with the contact centre team to improve service delivery.
• Help customer onboarding efforts in new areas by answering queries and guiding them through product processes.

You Might Be A Strong Candidate If You:

• Strong communication skills in English and Swahili, with the ability to get in touch with customers professionally.
• At least 1–2 years of experience in a contact centre, customer service, or front-facing role.
• Basic proficiency in using CRM tools, mobile apps, and communication systems.
• A customer-first mindset with a strong sense of ownership and accountability.
• The ability to remain calm and solutions-oriented while handling customers' complex concerns.
• Familiarity with clean energy or LPG products is an added advantage.

What We Offer (In Addition To Compensation And Statutory Benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King:

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively. Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King's products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King's workforce.