Aftersales Associate - Easybuy Direct

Aftersales Associate- Easybuy Direct

Location: Arusha About the role: The successful candidate will be the operational backbone of our after-sales team, ensuring accuracy, efficiency, and seamless coordination between field teams, the SSC, and our systems. You will drive data integrity, maintain inventory accuracy, and resolve customer escalations quickly. If you are detail-oriented, process-driven, and passionate about using data to improve processes and customer satisfaction, we'd love to hear from you!

What You Would Be Expected To Do

Data Integrity & Inventory Management:

• Maintain 100% alignment between physical inventory and records within the ERP system (SAP).
• Ensure accurate and timely system bookings, Goods Received Notes, and regular inventory reconciliations for warranty and spare parts.
• Generate timely and accurate reports on spares inventory levels, stock movements, and after-sales process metrics.
• Manage and ensure accurate invoicing for all after-sales-related transactions.

System Support & Process Optimisation:

• Act as the primary liaison for the Sun King shops and coordinate on after-sales issues & Inventory fulfilment.
• Monitor and maintain after-sales performance dashboards (e.g., Zendesk, Looker), creating new dashboards as business needs evolve.
• Lead quarterly reviews and updates of Standard Operating Procedures for all system-related processes.
• Own and drive process improvement and automation projects from conception to implementation, with clearly defined milestones.
• Conduct regular system checks and work with technology teams in testing and deploying automation initiatives.

Customer Satisfaction & Field Team Enablement:

• Resolve and close all customer escalations from Sun King shops and call centers within defined timelines.
• Promote warranty policy awareness and conduct quarterly training sessions on after-sales processes and ERP system adoption for field teams & Sun King Store Executives.

Reporting & MIS:

• Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimisations.
• Ensure compliance with company policies and industry regulations.

Any other business as assigned by your supervisor.

You Might Be A Strong Candidate If You Have:

• An academic background with a degree in Engineering or a related discipline from a top regional or globally recognized university; an advanced degree is an advantage.
• At least 2 years of experience in operations, data and inventory management, preferably in after-sales service, logistics, or consumer goods.
• High proficiency in ERP systems (SAP preferred) and advanced Microsoft Excel/Google Sheets skills, with the ability to work on data, identify trends, and generate actionable insights.
• Excellent communication skills, strong critical thinking, organizational efficiency, and the ability to stay calm under pressure while driving solutions in ambiguous situations.
• An entrepreneurial, humble, customer-focused mindset, with a passion for delivering energy access and creating community impact.

What We Offer (In Addition To Compensation And Statutory Benefits):

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.

About Sun King

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively. Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King's products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King's workforce.